Help Center

Find answers to common questions

Quick Links

How do I track my order?

You can track your order by going to the Track Order page and entering your order number or tracking code.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer support.

What are the delivery options?

We offer Standard Delivery (3-5 days), Express Delivery (1-2 days), and Store Pickup.

What payment methods do you accept?

We accept Mobile Money (MTN, Vodafone, AirtelTigo), Credit/Debit Cards, and Cash on Delivery.

Is my payment information secure?

Yes, all payments are processed through secure, encrypted channels. We never store your card details.

When will I be charged?

Your payment is processed immediately upon order confirmation.

What is your return policy?

Items can be returned within 7 days of delivery if unused and in original packaging.

How do I request a return?

Go to your Account > Orders, select the order, and click "Request Return".

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item.

How do I create an account?

Click Sign In and then Create Account. Fill in your details and you're ready to shop.

I forgot my password. What do I do?

Click "Forgot Password" on the sign in page and follow the instructions sent to your email.

How do I update my account information?

Go to Account > Profile to update your personal information.

Our customer support team is here to assist you.

Mon-Fri 9am-6pm

Available on our website

Mon-Sat 8am-8pm